Contact Us – TERRACOM TRADING INC
At TERRACOM TRADING INC, we value your questions, feedback, and support. Whether you need help with an order, have inquiries about sizing, want to learn more about our products, or simply wish to share your shopping experience, our team is here to assist you. Below are the most convenient ways to get in touch with us:
1. Direct Contact Information
| Contact Method | Details | Notes |
|---|---|---|
| service@terracomt.com | Our preferred channel for detailed inquiries (e.g., order issues, product questions). We aim to respond within 1-2 business days. | |
| Phone | +1 (347) 654-1700 | For urgent questions or immediate assistance. Phone support is available during our business hours (see below). |
| Physical Address | 140-11 Ash Avenue New York, NY US | This address is for administrative correspondence only (not for returns; see “Returns & Shipping” below for return guidelines). |
2. Business Hours
Our customer service team is available to assist you during the following times (Central European Time, CET):
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday & Sunday: Closed
- Public Holidays (Spain): Closed
3. FAQs & Quick Help
Before reaching out, you may find answers to common questions in our quick-reference section:
- Shipping: We offer free worldwide shipping and returns, with all customs and duties taxes included. For shipping status updates, please use the tracking link provided in your order confirmation email.
- Payments: All payment information is processed securely through encrypted channels to protect your data.
- Returns: To initiate a return, please email us at service@terracomt.com with your order number and reason for return—we’ll guide you through the process step-by-step.
4. Stay Connected
For the latest product launches, exclusive offers, and fashion tips, follow us on our social media channels (links updated regularly on our homepage: https://terracomt.com/).
We strive to make your shopping experience with Grandshopping as smooth and enjoyable as possible. Thank you for choosing us—we look forward to hearing from you!