Refund Policy ​
Last Updated: [Insert Date, e.g., October 17, 2025]​
At TERRACOM TRADING INC , we want you to be completely satisfied with your women’s fashion purchases. If you are not happy with an item for any reason, we offer a straightforward refund process in line with the terms outlined below. This Refund Policy applies to all purchases made through our website (https://terracomt.com/) and complements our shipping and return guidelines.​
1. Eligibility for Refunds​
To qualify for a full refund (excluding original shipping costs, unless the item is defective or we made an error), your return must meet the following criteria:​
  • Timeframe: The request for a refund must be submitted within 30 calendar days of the delivery date (as confirmed by your shipping tracking number).​
  • Item Condition: The item must be in its original, unused, and undamaged condition—with all original tags, packaging (e.g., garment bags, size labels), and accessories (e.g., belts, buttons) intact. Items that have been worn, washed, altered, or stained will not be eligible for a refund.​
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) and, if requested, photos of the item (to verify condition or defects).​
  • Exceptions: Custom-made or personalized items (e.g., monogrammed dresses) are non-refundable unless they arrive defective or with a manufacturing error. Final sale items (marked clearly on the product page) are also non-refundable.​
2. How to Request a Refund​
Follow these steps to initiate a refund:​
  1. Submit a Refund Request: Contact our customer service team via email at service@terracomt.com with the subject line “Refund Request – [Your Order Number]”. Include:​
  • Your full name and contact details (phone number: +1 (347) 654-1700, if applicable).​
  • Your order number and delivery date.​
  • A detailed reason for the refund (e.g., “item does not fit”, “defective stitching”) and photos of the item (if claiming a defect).​
  1. Receive Return Authorization: Our team will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) Number and a pre-paid shipping label (for eligible returns) to our warehouse address:​
TERRACOM TRADING INC Returns​
140-11 Ash Avenue New York, NY US ​
Note: Do not ship items without an RA Number—unauthorized returns will be rejected.​
  1. Ship the Item: Package the item securely (using the original packaging if possible) and attach the pre-paid label. Drop off the package at the designated courier location (e.g., Correos, DHL) and keep the tracking number for reference.​
  1. Verify Delivery & Process Refund: Once we receive and inspect the item (usually 3-5 business days after delivery to our warehouse), we will confirm if it meets our refund criteria. If approved, we will process the refund to your original payment method within 5-7 business days.​
3. Refund Timelines & Methods​
  • Processing Time: After we approve your refund, it may take additional time for the funds to appear in your account, depending on your payment provider:​
  • Credit/Debit Cards: 3-5 business days.​
  • PayPal/Other Digital Wallets: 1-3 business days.​
  • Refund Amount: You will receive a full refund of the item’s purchase price. Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product). If you received a discount code or promotion, the refund will reflect the amount you actually paid.​
  • Failed Deliveries: If a package is returned to us as “undeliverable” (e.g., incorrect address provided by you), we will contact you to confirm the correct address. If you choose to cancel the order instead, we will process a refund minus the original shipping cost.​
4. Defective or Incorrect Items​
If you receive an item that is defective (e.g., broken zippers, missing buttons, fabric flaws) or incorrect (e.g., wrong size, wrong color), we will:​
  • Offer a full refund (including original shipping costs) OR​
  • Send a replacement item (free of charge) if the product is in stock.​
To claim this, you must notify us within 7 calendar days of receiving the item and provide clear photos of the defect or error. We will cover all return shipping costs and expedite the refund or replacement process.​
5. Cancellations​
You may cancel an order before it is shipped by contacting us at service@terracomt.com. If the order has not yet been dispatched, we will process a full refund within 2-3 business days. If the order has already been shipped, you will need to follow the standard refund process outlined in Section 2.​
6. Questions & Support​
If you have questions about our refund policy or need help with your request, contact us:​
  • Phone: +1 (347) 654-1700 (Monday-Friday, 9:00 AM-6:00 PM CET)​
TERRACOM TRADING INC reserves the right to update this Refund Policy at any time. Changes will be posted on our website with a revised “Last Updated” date, and we encourage you to review this policy before making a purchase. By shopping with TERRACOM TRADING INC , you agree to comply with the terms of this Refund Policy.