Shipping Policy – Grandshopping
Thank you for choosing TERRACOM TRADING INC (“we,” “us,” or “our”) for your women’s clothing needs. This Shipping Policy outlines the details of order processing, shipping methods, delivery times, fees, and related policies for purchases made through our website terracomt.com. By placing an order, you agree to the terms outlined below. For questions, contact our customer service team at +1 (347) 654-1700 or service@terracomt.com.
1. Shipping Coverage
We currently offer shipping to the following locations:
- United States: All 50 states, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam).
- International Shipping: Available upon request for select countries. To check if your location is eligible or to request a custom shipping quote, please contact us at service@terracomt.com with your full shipping address and order details.
Note: We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders. Orders with invalid or undeliverable addresses may be delayed or canceled, with a full refund issued (minus any non-refundable processing fees, if applicable).
2. Order Processing Time
Before shipping, all orders undergo verification and processing to ensure accuracy and product availability.
- Standard Processing: 1-2 business days (Monday-Friday, excluding U.S. federal holidays). Orders placed after 3:00 PM ET will be processed the next business day.
- Custom or Pre-Order Items: May require additional processing time (3-5 business days). Product pages will clearly indicate if an item is on pre-order or has extended processing times.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with a tracking number once your order has been dispatched.
3. Shipping Methods & Delivery Times
We partner with trusted carriers (e.g., USPS, UPS, FedEx) to ensure reliable and timely delivery of your women’s clothing. Delivery times are estimates and do not include order processing time.
- Expedited Shipping: Available for an additional fee at checkout. To qualify for expedited delivery, orders must be placed before 3:00 PM ET on a business day.
- Weekend/Holiday Delivery: Carriers do not deliver on weekends (Saturday-Sunday) or U.S. federal holidays. Delivery times will be extended accordingly.
4. Shipping Fees
Shipping fees are calculated at checkout based on the following factors:
- Your shipping location (domestic vs. international);
- The weight and dimensions of your order;
- The shipping method you select.
4.1 Domestic Shipping Fees (U.S.)
- Standard Shipping: Free for orders over
75 USD, a flat rate of $8.99 USD applies.
- Expedited Shipping: Calculated based on order weight (starting at $15.99 USD for orders under 5 lbs; additional fees apply for heavier orders).
4.2 International Shipping Fees
Fees are determined by destination country, order weight, and shipping method. A custom quote will be provided via email after you submit a request (see Section 1). International orders may also be subject to import duties, taxes, or customs fees—these are the sole responsibility of the recipient and are not included in our shipping fees. Contact your local customs office for details on applicable charges.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing:
- A unique tracking number;
- A link to the carrier’s website to monitor your package’s status.
Tracking information may take 24-48 hours to update on the carrier’s platform (due to processing delays). If tracking shows no activity after 48 hours, please contact us at service@terracomt.com with your order number and tracking ID.
6. Delivery Issues
6.1 Delayed Deliveries
Most delays are caused by factors beyond our control, including:
- Carrier delays (e.g., weather, high shipping volume during peak seasons like Black Friday/Cyber Monday);
- Customs hold (for international orders);
- Incorrect or incomplete shipping addresses provided by the customer.
If your package has not arrived within the estimated delivery time:
- Domestic orders: Contact us after 10 business days from the shipping date.
- International orders: Contact us after 21 business days from the shipping date.
We will work with the carrier to investigate the delay and provide updates. If a package is confirmed lost by the carrier, we will offer a full refund or reshipment (at your discretion).
6.2 Lost or Stolen Packages
We are not liable for packages marked as “delivered” by the carrier. If you do not receive your package but the tracking status shows “delivered”:
- Check with household members, neighbors, or building management (carriers may leave packages in secure locations like mailrooms or porches).
- Contact the carrier directly to request proof of delivery (e.g., a signature or delivery photo).
If the carrier cannot locate the package, please notify us within 5 business days of the “delivered” status. We may require a police report (for high-value orders) before processing a refund or reshipment.
6.3 Undeliverable Orders
Orders may be returned to us as “undeliverable” if:
- The shipping address is incorrect or incomplete;
- The recipient is unavailable to accept delivery after multiple attempts;
- The address is deemed invalid by the carrier.
If your order is returned to us, we will notify you via email. You may choose to:
- Pay a re-shipping fee (equal to the original shipping cost) to send the order to a corrected address;
- Receive a full refund (excluding the original shipping fee, unless the undeliverable issue was caused by our error).
Unclaimed returned orders will be processed as a refund after 30 days of notification.
7. Peak Season Shipping
During high-demand periods (e.g., holiday season, sales events like Black Friday, Christmas), order processing and shipping times may be extended by 1-3 business days. We recommend placing orders in advance to ensure timely delivery:
- Holiday orders (Christmas, Thanksgiving): Place by December 10 (Standard Shipping) or December 15 (Expedited Shipping) for domestic delivery.
- International holiday orders: Place at least 3 weeks before your desired delivery date to account for customs delays.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to terracomt.com, with the “Last Updated” date revised. Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For questions about shipping, tracking, or delivery issues:
- TERRACOM TRADING INC
- 140-11 Ash Avenue, New York, NY, US
- Phone: +1 (347) 654-1700
- Email: service@terracomt.com
- Hours: Monday-Friday, 9:00 AM-5:00 PM ET