Terms of Service
These Terms of Service (“Terms”) govern your use of the website terracomt.com (the “Website”) and the purchase of women’s clothing and related products (the “Products”) from TERRACOM TRADING INC (“we,” “us,” or “our”), a company registered at 140-11 Ash Avenue, New York, NY, US. By accessing the Website, creating an account, or placing an order, you (“you” or “User”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Website or purchase our Products.
1. Eligibility
To use the Website or purchase Products, you must:
- Be at least 18 years old (or have parental/guardian consent if you are a minor);
- Have the legal capacity to enter into a binding contract;
- Provide accurate, complete, and up-to-date information (including contact details and payment information);
- Reside in a country where we offer shipping (see Section 6 for shipping details).
2. Website Use
2.1 Permitted Use
You may use the Website only for lawful purposes, including:
- Browsing product listings, checking prices, and reading product descriptions;
- Creating a personal account to track orders, save payment methods, and manage preferences;
- Placing orders for Products in accordance with these Terms.
2.2 Prohibited Conduct
You may not:
- Use the Website to transmit harmful, illegal, or misleading content (e.g., malware, spam, fraud);
- Alter, copy, or distribute any part of the Website (including text, images, logos, or code) without our written permission;
- Attempt to access restricted areas of the Website (e.g., admin panels) or disrupt its functionality;
- Use automated tools (e.g., bots) to scrape data, place orders, or bypass security measures.
3. Account Registration
3.1 Account Creation
To place orders or access certain features (e.g., order tracking), you must create an account by providing:
- A valid email address (service@terracomt.com may be used for support, but your personal email is required for account access);
- A secure password;
- Accurate shipping and billing information.
3.2 Account Responsibility
You are responsible for:
- Maintaining the confidentiality of your account credentials;
- Notifying us immediately of unauthorized account use (via +1 (347) 654-1700 or service@terracomt.com);
- Updating your account information (e.g., address, email) promptly to ensure order delivery and communication.
We are not liable for any losses or damages resulting from your failure to secure your account.
4. Orders and Payments
4.1 Order Placement
When you place an order on the Website:
- You submit a binding offer to purchase the selected Products at the listed price (including taxes and shipping fees, if applicable);
- We will send an order confirmation email to your registered email address within 24 hours of receiving your order. This confirmation does not constitute acceptance of your order;
- We reserve the right to reject or cancel your order at any time (e.g., if Products are out of stock, pricing errors occur, or we suspect fraud). If your order is canceled, we will notify you via email and issue a full refund (see Section 5 for refund details).
4.2 Pricing and Availability
- All Product prices are listed in USD and include applicable taxes (unless stated otherwise). Shipping fees are calculated at checkout based on your location and order weight;
- We reserve the right to modify prices, discontinue Products, or limit order quantities at any time without prior notice. However, we will honor the price listed at the time you place your order (unless the price is incorrect due to a technical error).
4.3 Payment Methods
We accept the following payment methods (subject to change):
- Credit/debit cards (Visa, Mastercard, American Express);
- PayPal (or other third-party payment processors as indicated on the Website).
By providing payment information, you confirm that:
- You are the authorized user of the payment method;
- The payment information is accurate and valid;
- You will cover all charges associated with your order (including any fees for chargebacks or failed payments).
We use industry-standard encryption (e.g., SSL) to protect your payment data. However, we are not liable for unauthorized transactions if you fail to protect your payment credentials.
5. Returns and Refunds
5.1 Return Eligibility
You may return unused, unworn, and undamaged Products (with original tags and packaging) within 30 days of delivery for a full refund or exchange. The following are not eligible for returns:
- Final sale items (marked as “Non-Returnable” on the product page);
- Products damaged due to improper use or care;
- Custom or personalized items (unless defective).
5.2 Return Process
To initiate a return:
- Contact our customer service team via +1 (347) 654-1700 or service@terracomt.com with your order number and reason for return;
- We will provide a return authorization number (RA#) and instructions for shipping the Product back to us;
- You are responsible for return shipping costs (unless the Product is defective or we made an error in your order);
- We will inspect the returned Product upon receipt. If approved, we will issue a refund to your original payment method within 5-7 business days.
5.3 Refund Limitations
- Refunds exclude original shipping fees (unless the return is due to our error);
- We are not liable for returns lost or damaged during transit. We recommend using a trackable shipping service and insuring high-value items.
6. Shipping and Delivery
6.1 Shipping Locations
We currently ship to addresses within the United States. International shipping may be available upon request—contact our customer service team for details.
6.2 Shipping Times
- Standard shipping: 3-7 business days from the date your order is processed;
- Expedited shipping: 1-3 business days (available for an additional fee at checkout).
Shipping times are estimates and may be delayed due to factors beyond our control (e.g., weather, carrier delays, customs hold for international orders). We will notify you of any significant delays.
6.3 Delivery Responsibility
- We are not liable for lost, stolen, or damaged packages once they are marked as “delivered” by the shipping carrier;
- If you do not receive your package but it is marked as delivered, contact the shipping carrier directly (we can provide tracking information upon request);
- You are responsible for providing an accurate and deliverable shipping address. We are not liable for orders shipped to incorrect addresses provided by you.
7. Intellectual Property
All content on the Website (including text, images, logos, Product designs, and code) is the property of TERRACOM TRADING INC or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not use, reproduce, or distribute any of this content without our prior written permission.
The “TERRACOM TRADING INC” name and logo are trademarks of our company. Unauthorized use of these trademarks is prohibited.
8. Limitation of Liability
- To the maximum extent permitted by law, TERRACOM TRADING INC shall not be liable for any indirect, incidental, special, or consequential damages (including lost profits, lost data, or damages from delayed delivery) arising from your use of the Website or purchase of Products;
- Our total liability for any claim related to the Website or Products shall not exceed the total amount you paid for the Products in question;
- This limitation of liability does not apply to damages caused by our gross negligence, intentional misconduct, or failure to comply with applicable laws (e.g., product safety laws).
9. Indemnification
You agree to indemnify and hold TERRACOM TRADING INC, its employees, directors, and affiliates harmless from any claims, losses, damages, or expenses (including legal fees) arising from:
- Your violation of these Terms;
- Your unauthorized use of the Website or Products;
- Your provision of inaccurate or misleading information;
- Any harm caused to third parties by your actions in connection with the Website.
10. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. When we do, we will revise the “Effective Date” at the top of this page and notify you via email (to your registered email address) or by posting a notice on the Website. Your continued use of the Website or purchase of Products after the modifications take effect constitutes your acceptance of the revised Terms.
11. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of New York, U.S.A., without regard to its conflict of laws principles.
Any dispute arising from these Terms, the Website, or your purchase of Products shall be resolved through:
- Good-faith negotiation between you and our customer service team (contact us via +1 (347) 654-1700 or service@terracomt.com);
- If negotiation fails, mediation or arbitration in New York, NY (in accordance with the rules of the American Arbitration Association), rather than through litigation.
You waive any right to a jury trial or class action lawsuit related to any dispute with us.
12. Contact Information
For questions, concerns, or requests related to these Terms, please contact us at:
- TERRACOM TRADING INC
- 140-11 Ash Avenue, New York, NY, US
- Phone: +1 (347) 654-1700
- Email: service@terracomt.com
By using the Website or purchasing our Products, you acknowledge that you have read, understood, and agreed to these Terms of Service.